Terms & Conditions
Effective Date: 01.07.2025
Business Name: Holistic Baby Sleep
Owner: Edina Németh
Website: www.holisticbabysleep.com
Contact: hello@holisticbabysleep.com
1. Introduction
This Services Agreement (“Agreement”) is entered into by and between Edina Németh of Holistic Baby Sleep (“Consultant”) and the Client. This Agreement outlines the terms under which the Consultant will provide sleep consulting services (“Services”). By engaging in any service, you agree to these legally binding terms.
2. Eligibility
Services are available to parents and legal guardians aged 18 or older. Services are not designed for minors or individuals without legal custody of the child in question.
3. Scope of Services
The Consultant provides holistic, non-medical infant and child sleep support. Services include:
- Video, phone, or in-home consultations
- Personalised sleep plans and routines
- Nutritional and developmental considerations
- Text, email, and call support add-ons
- Educational resources
These Services are not a replacement for medical care. Consultant will work diligently to support the Client, but results cannot be guaranteed.
Holistic Baby Sleep advises that all parents follow the SIDS (Sudden Infant Death Syndrome) guidelines when dealing with their child’s sleep. For more information, please refer to www.lullabytrust.org.uk.
4. Payment Terms
Payment must be made in full prior to the commencement of Services. The compensation amount is outlined in the Client’s selected package. Services will not begin until payment has cleared. No refunds will be granted once Services begin, unless otherwise agreed by the Consultant.
5. Cancellation and Refund Policy
Packages:
- Cancel more than 72 hours prior: Full refund
- Cancel within 48 hours: 50% refund
- Cancel within 24 hours: No refund
The Support Period and any top-ups are non-refundable. If they are not used by the Client, there is no refund available.
In case of emergency, the Consultant will work with the Client to reschedule the consultation at no extra cost.
The Consultant reserves the right to cancel consultations at short notice due to personal circumstances. In such cases, Clients will be offered an alternative appointment dates.
If the Consultant believes the child has an underlying health condition, Holistic Baby Sleep reserves the right to decline or discontinue Services. In such cases, any remaining Support Period will be refunded to the Client.
6. Client Commitment
Clients agree to fully cooperate with the Consultant, including implementing and following the sleep plan and related guidance. The Consultant will provide support and will work diligently with the Client and any related caregivers to achieve the Client’s sleep goals for them and their family. However, the Consultant makes no guarantees regarding sleep outcomes. Progress depends on multiple factors including child development, consistency, and environmental variables.
Holistic Baby Sleep does not accept responsibility or liability for sleep training that does not achieve the desired result during the support package process. Sleep plans are designed to help your baby or child sleep better within a specific time frame; however, individual outcomes may vary. Some children may require longer to adapt. The parent or guardian accepts responsibility for the plan’s success following the Consultant’s period of support.
The outcome of sleep training depends highly on parental consistency. Many factors can affect sleep, including but not limited to illness, teething, sleep environment, visitors, travelling, inconsistent reinforcement, and growth spurts. However, clients typically experience improvement within two weeks. There is no guarantee of specific results.
The Consultant works closely with clients to help achieve their desired results. In the small number of cases where progress is not seen, the Consultant will collaborate with the Client to explore possible alternatives, and, if appropriate, consider potential medical or dietary concerns. The Consultant advises parents to read the sleep plan thoroughly before beginning any sleep training or implementing new routines.
7. Medical Disclaimer
The Services are for educational purposes only and are not medical advice. Consultant is not a medical professional, and no doctor-patient relationship is created. Always consult a qualified medical provider for health concerns or before implementing sleep-related changes. Services are designed for healthy children with typical sleep issues not linked to medical conditions.
8. Independent Contractor Relationship
This Agreement does not create an employee-employer relationship. The Consultant operates as an independent contractor. No medical advice or diagnosis is provided.
9. Intellectual Property
All sleep plans, routines, guides, schedules, and materials are the intellectual property of Holistic Baby Sleep. These may not be shared, copied, resold, or reused without prior written consent.
10. Confidentiality
The Consultant may access personal and family information while delivering Services. All such information will be treated with strict confidentiality and not disclosed without written consent. Consultant will never post photos or content about the Client without prior permission.
11. Communication & Availability
The Consultant is contactable and available to respond to emails, messages, and calls between 9:00 AM and 9:00 PM (EU time), Monday through Friday. The Consultant strives to respond as soon as possible during these working hours.
Please note that responses may be delayed outside of these hours, including weekends and public holidays, when the Consultant is not regularly available. All messages received outside working hours will be addressed on the next business day.
The Consultant will make reasonable efforts to respond to urgent communications (e.g., safety concerns, severe distress, or time-sensitive issues) as quickly as possible but cannot guarantee immediate replies outside of business hours.
Text/email follow-up is not transferable.
The Consultant reserves the right to cease the provision of support in exceptional circumstances, including but not limited to abusive or harassing behaviour from the Client.
12. Limitation of Liability
The Client agrees to waive and release the Consultant from any claims, damages, or liabilities arising from the Services. This includes direct, indirect, incidental, or consequential damages regardless of cause.
13. Force Majeure
If services are disrupted due to events beyond the Consultant’s control (natural disasters, emergencies, illness), only time spent consulting will be charged. Services will be rescheduled where possible.
14. Updates to Terms
Terms and Conditions may be revised without notice. Updated terms will be posted publicly and become effective upon publication.
15. Consent
By booking a service or consultation, the Client confirms they have read, understood, and agree to these Terms and Conditions.
16. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Spain. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Spain.
17. Testimonials and Feedback
By providing feedback or testimonials via email, messaging, or publicly, the Client grants Holistic Baby Sleep permission to use, reproduce, and publish such content for marketing purposes, unless expressly stated otherwise in writing.
18. Digital Products
All digital products are for personal use only. No refunds will be issued for digital products once downloaded or accessed. Sharing or distributing content is strictly prohibited and may result in legal action.
19. Children’s Privacy
Holistic Baby Sleep does not knowingly collect or store any data directly from children. All services are directed toward adults (parents/guardians), and any information about a child must be submitted by an adult.